A hot tub…in a bank?
Client Success Story:
How Trelity helped one client out of ‘hot water’.
Have you ever imagined putting a hot tub in a bank?
Our client didn’t either.
The project was slipping off track as errors and delays piled up across 2,200 locations. The client, working with another vendor, faced persistent quality issues that were slowing progress and damaging internal confidence. Deliverables were riddled with errors—some so off-base that they were absurd.
“We were getting drawings that included hot tubs inside the middle of a bank branch”, said the project lead. “We spent more time fixing mistakes than actually advancing the project. It wasn’t sustainable, especially given how visible and time-sensitive this program was.”
Under pressure to get back on track, the client partnered with Trelity in search of a team that could meet high standards and move fast.
What made the collaboration successful?
“Trelity came in and immediately approached the work differently. They asked thoughtful, targeted questions upfront and took the time to understand our processes and expectations. What really impressed us was how quickly they became a seamless part of our team—even across time zones. We’d wake up to batches of high-quality work, ready to go.”
“Trelity helped us not only meet expectations, but exceed them—and that led to a real expansion of the relationship.”
- Project team lead
“That level of consistency and scale completely transformed project momentum, rebuilding confidence both internally and externally.”
- Project team lead
What was the biggest impact?
“The scale and speed of delivery improved dramatically. We had been struggling to push out 100 accurate deliverables a month. Once Trelity got involved, that number surged past 400—with even better quality. That kind of turnaround didn’t just get us back on schedule—it changed the entire dynamic of the project.”
This rapid improvement didn’t go unnoticed. The client’s own customer, who had grown skeptical due to earlier delays and inconsistencies, began to take note of the increased quality and speed. “They were impressed,” the project lead shared. “We started hearing things like, ‘whatever changed—keep doing that.’ And because of that renewed trust, they started sending us even more work. Trelity helped us not only meet expectations, but exceed them—and that led to a real expansion of the relationship.”
“That level of consistency and scale completely transformed project momentum, rebuilding confidence both internally and externally.”
What sets Trelity apart?
“It’s their proactive approach to feedback and continuous improvement. With past vendors, we were used to hearing ‘we’ll fix it,’ but nothing ever really changed. Trelity operates differently. When we flag an issue, they don’t just correct it—they take the time to understand why it happened, evaluate the process behind it, and adjust their systems to prevent it from recurring.
They’re not just focused on getting it right once—they’re focused on getting it right every time moving forward. That level of accountability and willingness to evolve makes them feel like a true partner, not just a service provider. Over time, we’ve seen that mindset translate into smoother workflows, fewer revisions, and greater trust on both sides. It’s a big part of why our relationship with them has continued to grow.”
By stepping in with speed, precision, and a commitment to continuous improvement, we helped turn a struggling project into a high-performing success story. What began as a quality and delivery challenge became a long-term partnership built on trust, consistency, and shared goals.
“With past vendors, we were used to hearing ‘we’ll fix it,’ but nothing ever really changed. Trelity operates differently.”
- Project team lead